JH
Joe H

1 reviews | Active since Nov 2016

18 Nov 2016, 21:16

Paid accont and cut off!

<p>Ater sorting out the "free" modem deal that messed up my Vodacom account with Buymondi mobile and all costs reversed my phone is still cut off. I cannot phone ********** . This is going on for longer than a week. After phoning Vodacom customer care many times the people told me my service is activated but still I cannot use my phone as my account is suspended. Vodacom drained my bank account of all money 2 months ago. None of my other debit orders could go through. I had to pay them all manually plus costs. I cancelled my bank account number and paid Vodacom via EFT. I have proof of these payments and Vodacom sent me sms messages to say thank you for the payments. My phone I use for my business and lost thousands of rands of work. Vodacom you have the MOST uneducated staff. I'm your client since 1997 and this is the way you treat me!!!! I can tell you *******s one thing, after my contract is finnished I'm leaving you, YOU SUCK and your staff SUCKS!!! I'm also taking you to court for damages to my business and loss of income. I spend days with you on the phone listening to your stupid music and being put from one idiot to another which do not know how to do their job, not to mention how many times I got cut off or your systems being offline. I wish your business go under because you don't make business but ***** forced deals to people!</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Nov 2016, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JH
Joe H's update21 Nov 2016, 21:26
Reviewer Update

Thank you Mr. Safiek Andrews from Vodacoms Hellopeter team for sorting out the problem. I always told people before this incident that Vodacom are a top cellular network. I did go though a terrible time with your support staff and that needs fixing from Vodacoms side, also for your customers to be able to contact you via email for proof of communication. I'm not a difficult person but was pushed to the limit. Thanks again and I hope if treated well by Vodacom, I will return to a advertising client for you. I will update again after I received my latest bill but I do accept your word that ALL fees were credited plus 3 months of free service on my Smart S package.

Regards
Pctronix