Package upgrade department shady conduct and selling bogus plans

I received another call today from Elite Mobile- Rekha Surajew. She told me that Neshan who I spoke to on the 6th of Feb did not change my packages according to what he had sold me on the line. I have people phoning me to upgrade who are all selling me nonsense and lying to me. A contract that is supposed to be R219 is now R550 where on earth are all these prices coming from. What on earth is going on.