JD
J D
1 reviews | Active since Jun 2015
01 Sept 2017, 11:46
Package Promises
I downgraded my package in April, the gentleman that assisted me guaranteed me that my invoice amount would change by August 2017, this month i still paid the same amount. Everytime i call i have to repeat myself over and over regarding this situation. Its so frustrating to deal with the customer services people. its so frustrating, i can scream. i just need to make sure i am not paying the same amount next month. Please could someone assist me
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Sept 2017, 12:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2017, 12:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JD
J D's updateReviewer Update
01 Sept 2017, 13:28PLease note that my reference number is 1- ********** **********
JD
J D's update01 Sept 2017, 13:28
Reviewer Update
PLease note that my reference number is 1- ********** **********