BM
Brian M
1 reviews | Active since Oct 2018
09 Dec 2024, 23:23
Package Migration Fails
I recently had a telephonic call from a Vodacom lady regarding my contracts and she told me that one contract will stay the same and one will increase by 50 rands. How does this increase to an additional 600 rands. That is ridiculous, I have been ignoring you calls and tell others am not interested just to get into a trap by you with this current situation.
I have told you guys financially am not looking to commit to anything I cannot manage or even pay and then boom you hit me with this nonsense. I would like to have this issue resolved immediately or even cancel out my contracts fully since it seems staying with you is being a pain.
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Replies (2)
Vodacom's replyOfficial
10 Dec 2024, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2024, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Dec 2024, 18:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you however did escalate your query to our Online Sales / Upgrades Team. Based on the feedback provided the team confirmed they managed to get in touch with you and assisted with your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you however did escalate your query to our Online Sales / Upgrades Team. Based on the feedback provided the team confirmed they managed to get in touch with you and assisted with your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2024, 18:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you however did escalate your query to our Online Sales / Upgrades Team. Based on the feedback provided the team confirmed they managed to get in touch with you and assisted with your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you however did escalate your query to our Online Sales / Upgrades Team. Based on the feedback provided the team confirmed they managed to get in touch with you and assisted with your query.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,