VB
Vernon B
1 reviews | Active since Sept 2009
08 May 2017, 13:17
Package migration
<p>I have been trying sine the 20th of April to migrate my package from a Smart M to a Smart M Plus, with no luck. Firstly, I get told that there is an open order om my account, and until the order is closed, I cannot migrate. After numerous calls to Vodacom, I eventually get a sms on Thursday 4 May to say that the order has been cancelled. I phoned them today, 8 May, to once again try to migrate. I now get told that the system is declining my migration and they cannot tell me why. I have been a loyal Vodacom customer since 2001. I want to migrate to a higher package but am unable to do so? Does Vodacom not want my business?</p>
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Replies (3)
Vodacom's replyOfficial
08 May 2017, 13:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2017, 13:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
VB
Vernon B's updateReviewer Update
09 May 2017, 09:37Nobody has contacted me yet.....
VB
Vernon B's update09 May 2017, 09:37
Reviewer Update
Nobody has contacted me yet.....
VB
Vernon B's updateReviewer Update
10 May 2017, 13:41Still waiting for somebody from Vodacom to contact me......
VB
Vernon B's update10 May 2017, 13:41
Reviewer Update
Still waiting for somebody from Vodacom to contact me......