CB
Charlene B

1 reviews | Active since Jul 2011

05 Oct 2016, 10:58

Package deals not being honoured

<p>Phoned in to Vodacom to upgrade my package with them. Got offered a deal ons Smart S + with 75 min, 75 sms' and 1 GB of data - they event emailed me a contract which I phoned in to tell them that the contract does not seem to show the 1 GB of data recurring for 2 years as agreed upon. I was assured that the contract will be correct and that I will receive my 1 GB data for the next 24 months. This morning got a sms stating that my bundle had run out-phoned Vodacom - they only show 500Mb on their side. They can't fix it right now and logged a call which will take 7 working days to resolve and the lady suggests that I buy extra data in the meanwhile. I would never have taken this deal if not for the 1GB data that was offered. Really bad publicity for Vodacom and I would like to end my contract with them with immediate effect and move to another service provider.</p>

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Replies (2)
Vodacom
Vodacom's reply05 Oct 2016, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CB
Charlene B's update12 Oct 2016, 09:36
Reviewer Update

Still not sorted out