1 reviews | Active since Jul 2011
Package deals not being honoured
<p>Phoned in to Vodacom to upgrade my package with them. Got offered a deal ons Smart S + with 75 min, 75 sms' and 1 GB of data - they event emailed me a contract which I phoned in to tell them that the contract does not seem to show the 1 GB of data recurring for 2 years as agreed upon. I was assured that the contract will be correct and that I will receive my 1 GB data for the next 24 months. This morning got a sms stating that my bundle had run out-phoned Vodacom - they only show 500Mb on their side. They can't fix it right now and logged a call which will take 7 working days to resolve and the lady suggests that I buy extra data in the meanwhile. I would never have taken this deal if not for the 1GB data that was offered. Really bad publicity for Vodacom and I would like to end my contract with them with immediate effect and move to another service provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still not sorted out
Still not sorted out
