LM
Lebo M

1 reviews | Active since Sept 2018

12 Feb 2019, 18:27

P00R SERVICE AND BAD STUFF ATTITUDE.

Went there on the 29/01/2019 to buy a screen protector I paid 199 for nothing ,cause after 2 days the screen protector had something like water inside meaning it was not inserted well, went back to vodacom I was told that the is nothing they can do for me spoke to the lady called mosima who inserted the screen protector for me and she spoke to the manager and I was told that I should come back after 2 weeks I asked them what if my screen becomes damaged whose gonna be liable hence it's a contract phone ,they didn't answer then after I 2 weeks passed I went back only to be told that they dont have screen protectors and the is nothing they can do I asked for a refund they told me they need a slip but the first time when brought the screen protector I was not told the terms and conditions and that I should keep the slip after all this bad experience I will never shop at vodacom I rather go to town cause the service I got was bad mind me I have 3 phones am paying with vodacom after my contract is done I will move my account,mind me now I need to buy another screen protector from my own pocket while theirs didn't even last even 2days . Am very angry.

0
Replies (3)
Vodacom
Vodacom's reply12 Feb 2019, 19:31
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
LM
Lebo M's update13 Feb 2019, 13:50
Reviewer Update
Am still waiting for someone to call me even now nothing has happen false promises.
Vodacom
Vodacom's reply28 Feb 2019, 08:39
Official
Dear Lebo, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We received feedback from the store manager and he has advised that he will be ordering you a new screen guard.  Regards Consumer Website Team(SA)