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Brent B
1 reviews | Active since May 2018
29 May 2018, 13:50
P Smart Bending CAUSE "USER DAMAGE"
P Smart Bending This is the second Huawei P smart that I have owned and somehow it has started bending. 3 weeks old and was told that i bent it and i quote " you must have sat on it ,it is user damage and warranty is void. a 3week old phone and warranty is voided have u ever.
When asked if this could not have been caused by over heating i was to it impossible this have never happened before. So why then have they now designed a cooling unit for the P20 pro makes u think doesn't ??
Please can any one with HALF A BRAIN CELL explain how it is possible to physically bend a phone that the screen does not crack or the back cover even have a mark??
Service was terrible and even advance repair center called it user damage makes me think if they just there to fill seats and collect a salary. I can honest say that i will never consider this companies products again not even if they paid me. Never have i had such quick and SH!@@## service phone booked and same day fault is found LMAO
To anyone reading this DO NOT BUY HUAWEI PHONES PLEEEASE Pitty u cant give negative stars
Helpful (0)
Replies (3)0
Replies (3)BB
Brent B's updateReviewer Update
29 May 2018, 15:10his will no help as i have sent the phone in to advances repairs twice and all i get i is quotation to repair the phone for an amount of 2500
Quite frankly i am disgusted with the service i have received after being a long standing client of vodacom and have i think 7 lines with you .
Would appear that that the only thing that matters is the bottom line and reaching targets clear we as customers have just become NUMBERs.
The fact that no one can even prove that it user damage as there are no scratches or marks on the phone and i quote " It is user damage as we have never had this problem before u have caused this" the exact words i was told.
I mean even my 10 year old daughter said that she would like to see some one bend a phone and only have the screen lift with out it cracking.
That really says a lot about the logic and mentality of the people working there.
BB
Brent B's update29 May 2018, 15:10
Reviewer Update
his will no help as i have sent the phone in to advances repairs twice and all i get i is quotation to repair the phone for an amount of 2500
Quite frankly i am disgusted with the service i have received after being a long standing client of vodacom and have i think 7 lines with you .
Would appear that that the only thing that matters is the bottom line and reaching targets clear we as customers have just become NUMBERs.
The fact that no one can even prove that it user damage as there are no scratches or marks on the phone and i quote " It is user damage as we have never had this problem before u have caused this" the exact words i was told.
I mean even my 10 year old daughter said that she would like to see some one bend a phone and only have the screen lift with out it cracking.
That really says a lot about the logic and mentality of the people working there.
BB
Brent B's updateReviewer Update
29 May 2018, 15:10his will no help as i have sent the phone in to advances repairs twice and all i get i is quotation to repair the phone for an amount of 2500
Quite frankly i am disgusted with the service i have received after being a long standing client of vodacom and have i think 7 lines with you .
Would appear that that the only thing that matters is the bottom line and reaching targets clear we as customers have just become NUMBERs.
The fact that no one can even prove that it user damage as there are no scratches or marks on the phone and i quote " It is user damage as we have never had this problem before u have caused this" the exact words i was told.
I mean even my 10 year old daughter said that she would like to see some one bend a phone and only have the screen lift with out it cracking.
That really says a lot about the logic and mentality of the people working there.
BB
Brent B's update29 May 2018, 15:10
Reviewer Update
his will no help as i have sent the phone in to advances repairs twice and all i get i is quotation to repair the phone for an amount of 2500
Quite frankly i am disgusted with the service i have received after being a long standing client of vodacom and have i think 7 lines with you .
Would appear that that the only thing that matters is the bottom line and reaching targets clear we as customers have just become NUMBERs.
The fact that no one can even prove that it user damage as there are no scratches or marks on the phone and i quote " It is user damage as we have never had this problem before u have caused this" the exact words i was told.
I mean even my 10 year old daughter said that she would like to see some one bend a phone and only have the screen lift with out it cracking.
That really says a lot about the logic and mentality of the people working there.
BB
Brent B's updateReviewer Update
29 May 2018, 15:11this was the response
Good day Brent Botha
On behalf of Vodacom, kindly accept our sincere apology for the delay in responding to your query.
To best assist & advise you kindly contact Vodacom's Repair Head Office on the following number ********** (tollfree from a Vodacom sim).
Alternately you can forward an email to **********
Kind regards
Consumer Website Team
BB
Brent B's update29 May 2018, 15:11
Reviewer Update
this was the response
Good day Brent Botha
On behalf of Vodacom, kindly accept our sincere apology for the delay in responding to your query.
To best assist & advise you kindly contact Vodacom's Repair Head Office on the following number ********** (tollfree from a Vodacom sim).
Alternately you can forward an email to **********
Kind regards
Consumer Website Team