1 reviews | Active since Feb 2017

19 Aug 2017, 11:31

owing ME money since November

I cancelled my Vodacom contract at the end of last year. I then requested for all my surplus funds to be transferred to me as I always paid more than my monthly subscription fee. With numerous call requests, e-mails to both the complaints and even CEO complaints. It looked as if the request was going to be finally fulfilled when I tried CEO complaints, seems though they can't read e-mails. The respondent said the transfer was done but they did it to my old closed account even after I requested them to transfer it to another account which was stated on my email. I would really like my money please. It's just less than R800, I know Vodacom to you this means nothing but to me this is a lot of money. I am sure if I was ever late with any of my payments I would have legal action against me. So please honour my request the same way I paid you up front for nearly ten years. I am sure you don't really care and it might seem insignificant, but since November I managed to convince 6 of your contract clients to leave you because of bad service you have rendered me. I will also carry on trying convince people to not use you anymore as the poor service keeps on getting somehow even worse with each interaction

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2017, 06:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team