owing ME money since November
I cancelled my Vodacom contract at the end of last year. I then requested for all my surplus funds to be transferred to me as I always paid more than my monthly subscription fee. With numerous call requests, e-mails to both the complaints and even CEO complaints. It looked as if the request was going to be finally fulfilled when I tried CEO complaints, seems though they can't read e-mails. The respondent said the transfer was done but they did it to my old closed account even after I requested them to transfer it to another account which was stated on my email. I would really like my money please. It's just less than R800, I know Vodacom to you this means nothing but to me this is a lot of money. I am sure if I was ever late with any of my payments I would have legal action against me. So please honour my request the same way I paid you up front for nearly ten years. I am sure you don't really care and it might seem insignificant, but since November I managed to convince 6 of your contract clients to leave you because of bad service you have rendered me. I will also carry on trying convince people to not use you anymore as the poor service keeps on getting somehow even worse with each interaction
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
