MC
Martmarie C
1 reviews | Active since Jul 2022
03 Oct 2023, 12:10
Owes me money for THEIR mistake
Vodacom charged a '1000min Bonus Voice Bundle 50% ' at R400 to my account for two months in a row which I DID NOT AUTHORIZE to my newly upgraded contract. After a long and tiresome dispute, Vodacom finally removed the incorrect additional R400 to my monthly debit but never paid me back for their mistake. I am still expecting to be paid back R800 for their mistake.
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Vodacom's replyOfficial
03 Oct 2023, 13:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2023, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team