YP
Yaasien P
1 reviews | Active since Oct 2021
17 Oct 2021, 20:49
Overtime? or Capacity issues
We have 3 business uncapped data lines. It works beautiful during the week but comes Saturday 14:00 or Public holidays then we are down for more than 12 hours at a time. Everytime there is a master service request number saying that the hub is down. This has been coming on pre-loadshedding days, An opportunity for a technician to clock overtime? or is it capacity issues?
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
18 Oct 2021, 00:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2021, 00:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team