OVERSEAS ROAMING

I have been trying to get Vodacom to put my sons phone onto roaming facilities on many occasions before he left as well as while he is Overseas but to no avail. He is using the device Overseas but cannot use the airtime as well as the data. I have requested Vodacom to only charge me for the device but they have refused to do so. They said that I must cancel the contract. There would obviously be a charge for the cancellation. I do not want to cancel the contract but want to pay for the device on a monthly basis as Vodacom cannot provide the service that is required. I am most disgusted with their services. The call centre charges roaming facilities but it is not activated. I requested them to reverse those roaming facilities but to date is has not been done. I require a person in management to contact me not their call centre as the call centre does not understand what roaming facilities is. All I ask is for them to cancel the airtime and the data. Is that now such a difficult thing to ask seeing that I cannot get the services that I require from Vodacom.