MT
Marika T

1 reviews | Active since May 2017

04 May 2017, 17:18

Overseas and Vodacom Roaming not working

<p>Despite orgaizing roaming before I left South Africa it did not work when got to the UK.</p> <p>Cannot connect to any service provider unlike on previious trips.</p> <p>Terrible servixe from 08211 who left me hanging on twice and told me after many calls that it was orgaised.</p> <p>Vodaphone shop in UK said not working.</p> <p>Now when I phone Vodacom 082111 told exceeded my help time till1st June.</p> <p>No email way to contact Vodacom by email.</p> <p>Vodacom hopeless and I have elderly 93 year old father who may need to phone me.</p> <p>I wonder if anyone at vodcom will try and solve the problem on my roaming. My number is ********** or they could email me. They have my email address.</p> <p>I recomend do not buy Vodacom.</p> <p>Help desk hard to get through to.</p> <p>One call on someone elses phone from London took 30 minutes to get to someone then cut off.</p> <p>Other times just as bad.</p> <p>Please Vodacom do something if you care about your reputtaion.</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply05 May 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 May 2017, 07:44
Official

Dear Marika Tucker,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

We've rep**** to you via email and await your response.

Regards,

UW

Vodacom
Vodacom's reply09 May 2017, 08:04
Official

Dear Marika Tucker,

Thank you for your patience.

We've responded to you via email with feedback.

Regards,

UW