RB
Ramarwaneng B
1 reviews | Active since Jan 2016
09 Jan 2020, 19:01
Overpriced Contract
After taking a 20+ 20 data contract at R 199 pm, Vodacom now debits me R 205.95 Two days ago Pete called and promised to reverse overpriced charges but to no avail. I don't know why as no explanation was given for adding R 6.95 monthly. Imagine how much it will be 2 years later. Again I complain about same. I can be reached at *** for more information.
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Vodacom's replyOfficial
10 Jan 2020, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2020, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Jan 2020, 10:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply31 Jan 2020, 10:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team