Overpayment not yet allocated

On the 28th December 2017 I went to a Vodacom4u to pay my Vodacom account the cashier used my cellphone number to make payment however the money was unfortunately allocated to an old contract that I had. I then contacted the Vodacom call centre on ********** and spoke to various agents. I was then advised to send my proof of payment to ********** of which I did on the 02january 2018. I did follow up again on the 09january 2018 however still the money was not yet allocated to the correct account. I then resent the proof of payment again to Vodacom and still no feedback from them. On on the 18thjanuary 2018 I visited a Vodacom store to seek assistance where still the advised that the money is not yet allocated. And on the 25th January 2018 they debited my account to date it's a month later and the money that was allocated to a long ended contract still has not been corrected and allocated.

The service rendered by the Vodacom accounts department is extremely poor and dissatisfactory.

Regards Ikgomotseng Modubu