Overpaid

I am deeply disappointed in your company. Your debit order run date is appalling. I paid R483 for my bill of 982.99 per month and y’all still deducted the full amount instead of R499 as it showed on my vodapp now it shows -R483 for what? I need that money back I can’t pay R1465,99. You fail to run your debit order on time and charge late fees as if the debit order was unpaid. I have never received any statement for 12 months since I started paying