YB
Yolandi B

1 reviews | Active since Mar 2025

14 Mar 2025, 10:46

Overheating error on phone not resolved

My phone keeps showing messages that it is overheating, then shuts down. My phone has been sent to the Vodacom repair centre 5 times now with no resolution. 1st time - Software update was done 2nd time - Another software update was done 3rd time - Phone was tested and showed no issues 4th time - Phone's motherboard was replaced 5th time - Software update was done My phone still has the same issue, I kept all screenshots and videos of the overheating messages that pop up, Vodacom did not even request the proof the 5th time. They keep confirming that they tested the phone every time and it shows that the phone works 100%. This has going on for months with no resolution.

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Replies (2)
Vodacom
Vodacom's reply14 Mar 2025, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Mar 2025, 16:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have rep**** to you via email.  Regards,  Consumer Website Team

Best regards,