Overdue documentation still not provided

I have requested a copy of my current Cell Contract with Vodacom. <br> <br> Request has been filed and confirmed whereby there is a 7-day waiting period. <br> <br> This week it will be week 4 and still not have received my requested documentation. <br> <br> 2 Phone calls during this period following up, more excuses and \referrals"and still not have received anything. <br> <br> Vodacom is very quick to debit our accounts and in some cases do double debits"