Overdue account TSLegal and Vodacom debiting a paid up account

Good day,

My account was with TSLegal and I called them Dec trying to settle the account and they told me the account is closed. I did know how much was even left as there was no statement and they have been debiting for so long. 28 7 Dec they debited money I didn't have, Jan 27 they also debited money I don't have.

I called them today and they told me to contact you. I am now requesting for the following: 1. A paid up letter 2. A refund for Dec 24 and Jan 25 debit money 3. The debit order to be canceled

I have tried my all to pay up this account and have good credit score but you guys are just *****ing me over. This is stressing me out, I have kids to take care of as a young single mother! Please just close the account and clear me!

Regards SIHLE