Overdue Account not resolved

Good Day<br> <br> I was recently overdue on my account for R 2200.00 which was paid in full for Statement date Sept 2,294.23<br> Total due 2,294.23 , now I paid that in full on Saturday as I got paid late (it was not my fault my work paid me late) <br> <br> Now I get a statement dated 03/11/2015 which is a balance B/F of R 1,552.64 ? What nonsense is that? I paid that account , and now for that I cannot even do a Simswap on my Top up contract and I cannot get hold of anyone on chat to resolve this issue<br> <br> I have sent the Proof of payment for that account several times still with no avail<br> <br> YOu better fix this account asap and allocate it to Sept Statement as this is the first time I paid late due to not my own fault.<br> <br> Regards<br> <br> R