overdue account not able to activate my new sim card

<p>I took a new contract in July with vodacom over the internet... the courier deliver my phone to my work.. when i got the billing i saw they charged me a fee of R150 i immediatley phone and report the incorrect billing of my phone on 14/7/2017 service number 1/ ********** ********** .. when i paid my account the on 1/8/2017 I paid up to date without the R150 incorrect charged.. i then tried to get the new simcard activated. Because they did not do the credit the account shows in arrears and therefor they could not activate the sim. I was told by mr Sinethemba to phone collections the next day which i tried to do.. but for what ever reason they had a tecnical problem and not taking calls today, i then called sim connections again and explain my problem that i cant get hold of collections which the lady tried to put me through but they did not take calls at all.. she promised me that she will go to the "back office" and sort it out and will call me today after 5 to connect the sim.. i waited for their call but no call..i then called sim connections again as my current old phone is not charging at all and i have extreme low battery left..i use my phone to get into my complex.. she kept on saying sorry she cant help me because of the arrears showing on my phone bill.. and told me to phone collections again in the morning, i have explained to her my phone is not charging and i need the new simcard activated to be able to get into my complex.. but all she could say is I am sorry i cant help you.. this is unexceptable, i am a vodacom customer for 20+ years my bill is NOT in arrears i can prove it with my payments the account is up to date.. i spoke tonight to Zweli the team manager after i spoke to an agent again they both even Zweli could not assist... all they saying is tomorrow morning they will sort it out exatly like last night and this morning..i dont want this phone this contract nothing from vodacom.. they cant help, they not do what they promise and unfortanely i cant be without a cell phone.. i need to return this phone, cancel my contract and go get a provider that is inteested in their customers. if you can listen to the recordings of our telephone conversations from last night, this morning and tonight how these people are promising and did acually nothing about it, and kept on saying sorry sorry sorry but we cant help the account is in arrears. what bad poor service i got from them.. its shocking how i have been treated since last night.</p> <p>Vodacom please check my account number I ********** AND please listen to the conversations. If customers get treated after 20 years like this, it might not make a difference to loose me as a customer as i do not have a big account, its the fact how useless your staff members are... </p>