Overdebited !! REF: ***

<p>My account was over debited by R 298.00 (2X 149.00)</p> <p>I phoned the Vodacom customer care line on Friday morning (02/09/2016) and only after speaking to 3 different people did I manage to get through to someone to escalate my query. </p> <p>Said query being that I did not activate a my data bundle (extra 1G) to be debited from my account monthly. I always use the *111# option and use the R 149.00 1G to be deducted from my airtime.</p> <p>On my August invoice I was debited the extra R 149.00 for July and August -</p> <p>Firstly -- why was I debited for 2 months?? Why was this not debited in July and then again in August? </p> <p>Secondly -- I did not activate this service nor do I wish to have this service. </p> <p>Thirdly - I was advised by one of your consultants that I will be debited again for the extra R 149.00 at the end of September. I will not pay this amount.</p> <p>I respectfully request a refund for this amount taken from my account and I would like written confirmation that this service has been cancelled and no firther cost's for this will be incurred on my account. </p> <p> </p> <p>I have never had a problem like this before and I am very disspaointed with the service I received from the customer care line. </p>