JJvR
Jasper Janse van Rensburg
1 reviews | Active since Sept 2019
29 Oct 2019, 07:28
Overcharging *******
Migrated my line, was advised my new monthly repayments would be R550 and to do the migration would be free. I was then advised they'd charge R1750 for the migration (bull****) and the monthly repayment so I was expecting R2300 to go off of my account, however Vodacom took R2643.49, they also increased the Direct Debits to R660.
This is utter bull****, they've been overcharging me from the word go and I am no longer taking it. I logged a complaint through Vodacom themselves and they haven't done anything about it thus far, it's been a month and a half.
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Replies (2)
Vodacom's replyOfficial
29 Oct 2019, 08:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply29 Oct 2019, 08:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
JJvR
Jasper Janse van Rensburg's updateReviewer Update
01 Nov 2019, 19:27Still no response from Vodacom. A+ for customer values!
JJvR
Jasper Janse van Rensburg's update01 Nov 2019, 19:27
Reviewer Update
Still no response from Vodacom. A+ for customer values!