1 reviews | Active since Feb 2016
Overcharging prepaid customers for data
Dear Sir/Madam
I hereby wish to complain regarding what I perceive to be extra charging and profit making by the cellphone operator Vodacom.
The number in which the complainant relates is ***.
On Thursday 9 April 2020 I bought 1GB data valid for a day for R29. After my purchase I was left with R124.95. I used the data on a video call, when I finished I was surprised to realise that I had R62.01 airtime. They have used airtime and charged out of bundle rates. I recall that this was stopped by ICASA in 2019. This morning, Saturday 11 April 2020 I dialled Vodacom customer service number 135 using a Vodacom sim card. I had R62.01 airtime when I finished call, I was surprised that my airtime is now R55.01. They have further charged R7 for just listening to computer.
I consider this action as broad **************** and it needs to be stopped or expossed. I have tried to contact Vodacom and it's difficult to get through their service agents via the phone as they now use the computer operated call centers. Email addresses for this companies are not simple to search. In fact to complain or communicate is not easy for layman.
Thank you and look forward to your response or guidance in this matter.
I'm writing this message at the car park in Arbor Crossing in Amanzimtoti. I was on my way here drinking another call came. I couldn't take the call because I was driving. Immediately I called your customer care number that does not direct customers to the consultant. You can check if you have any interest. I am further suprised to get messages with a reference that say my service complainant is closed. How amazing you have resolved it. It's a shame.
I'm writing this message at the car park in Arbor Crossing in Amanzimtoti. I was on my way here drinking another call came. I couldn't take the call because I was driving. Immediately I called your customer care number that does not direct customers to the consultant. You can check if you have any interest. I am further suprised to get messages with a reference that say my service complainant is closed. How amazing you have resolved it. It's a shame.