SO
Stuart O

1 reviews | Active since Aug 2009

26 May 2016, 06:27

Overcharging on monthly bill

<p>While reviewing my current phone bill i noticed that the bill for the month was more expensive than I would usually pay. Upon further inspection I have identified that I am being charged R248 for a promotional 1 Gig bundle that i should infact be paying R99 for! This is unacceptable, what makes this issue worse is I am currently out of the country on business and am not able to contact the call center to sort this issue out! I would appreciate it if a representative would contatct me to fix this issue as soon as possible.</p>

0
Replies (1)
Vodacom
Vodacom's reply26 May 2016, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team