Overcharging on debit orders and when paid sending messages saying overdue

Hi there, you guys must be sleeping, so who is the clown in charge of accounts and lets see now, the account comes to R959.39 but when you send the debit order through you charge R1057.65 when asked no one knows why. So the account was paid on the 2nd via EFT after speaking to one of your so called consultants, but now today a sms is received to say that the account is in arrears. The account no on the invoice / statement was used with out the dash as told by the consultant. As you can see in the image attached its paid. So get the Manager of Vodacom to apologies for the incompetency at Vodacom himself not a service adviser or anyone else. Understood. Awaiting your not so swift response.