1 reviews | Active since Aug 2011

30 Jul 2016, 18:28

overcharging on contract

<p>I cannot believe vodacom. i logged into my account just to check my upgrades just to see that I have been billed this far this month for R607.(which is not my contract agreement) They are charging me R119 for the mymeg promotional 250mb, which is actually part of my package. My whole package cost is just R488 and should never be more unless I use more. I also signed an agreement that I can only go over my limit with R50. Then they sent me an sms stating I have reached my limit and have been soft capped just to receive a sms again the next morning saying account unlocked!!What the heck!They are charging me more than the agreement and I am not satisfied and will not recommend vodacom to anybody. This should be rectified asap please</p>

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2016, 05:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team