OVERCHARGING OF VAT. VERY BAD SERVICE.

Item: Vodacom
Rating: 1
Author: Johan S

On 13/10 I reported on this platform the incorrect VAT calculation on my Vodacom account I ********** . After a few calls i was informed that the matter will be resolved before payment date. That did not happen and I have now handed the matter over to SARS for further investigations. Please note that Vodacom will not reply on this platform........"they will contact the client directly" (!)........ I will only respond to correspondence from the CEO.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Oct 2018, 11:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Oct 2018, 11:25

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Johan S's updateReviewer Update

05 Nov 2018, 09:43

AS PREDICTED.....NO RESPONSE.....NO SERVICE...... NO WORD FROM CEO......NOTHING NOTHING.FROM 26 OCT TO DATE. As mentioned before....they will contact you directly.....Vodacom is not prepared to respond on this platform...WHAT DOES THAT TELL YOU OF THEIR SERVICE LEVELS. AGAIN, I WILL ONLY DISCUSS MY PROBLEM WITH VODACOM'S CEO.

Johan S's update05 Nov 2018, 09:43

Reviewer Update