Overcharging me!!

<p>I am sooo tired of vodacom!!! I upgraded 03/08/2016, and am STILL paying a higher fee than what I agreed to!!</p> <p> </p> <p>I agreed to a specific deal with your consultant upon my upgrade. (saw the deal on your own website), however the consultant signed me up for a more expensive deal.</p> <p> </p> <p>I have been dealing with Gibraltar, & Boitumelo from the CEO's office, but none of them can sort this out!</p> <p> </p> <p>It is NOT MY RESPONSIBILTY that your own consultants signed me for something other than what I agreed to.</p> <p>NO quotation was ever sent to me, so I did not have a chance to see that your consultant gave me the incorrect deal.</p> <p> </p> <p>I have been overcharged for the last few months, and want this corrected ASAP.</p> <p> </p> <p>I want all correspondence via email, and not telephonically, because you guiys cannot seem to trace any calls. I want this all written, as I will go to the ombudsman if not resolved today.</p>