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Paulinah M
1 reviews | Active since Jun 2025
27 Sept 2025, 06:57
Overcharging for something returned
Took a contract phone and someone called me and still finalize the same phone but add a new number meaning I receive a phone the 22/8 and the 29/8 then return the one I got the 29th so they send me an invoice stating am owing R2041.23 which means I will pay for the phone I returned unused ,I have been calling the and they sending me from pillow to post if they debt R2041 God knows I will reverse it until they sort out the problem coz I won't pay so much for a cellphone
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Replies (2)
Vodacom's replyOfficial
27 Sept 2025, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2025, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Oct 2025, 11:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, we have confirmed that the contract was cancelled and credits processed. The amount due is R1095.33, which you will pay via EFT and email the proof to *** Regards Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2025, 11:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, we have confirmed that the contract was cancelled and credits processed. The amount due is R1095.33, which you will pay via EFT and email the proof to *** Regards Consumer Website Team
Best regards,