Overcharging data

<p>I have 2 issues on my numbers</p> <p> ********** 556 - checked my data balance before downloading a series. </p> <p>when i check my phone later not only did i use up all of my data but my account was billed R1100 for excess data eventhough I had a R625 limit on the line. I had to call in to lift my limit with an extra R500 to open my line... And I hd to purchase more data. </p> <p> </p> <p>***- Happened again, checked my data balance before downloading a series. had 5gb, The series was 3.6gb and also all my data was depleted as well as charged me out of bundle rates to softlock my contract when it reached my R250 limit. </p> <p> </p> <p>I have been suspecting this for a while now I have confirmation.\</p> <p>I want my accounts rectified and my data re instated on both my lines. </p> <p>I have 7 vodacom contracts costing me a cold R10 000.00 per month. </p> <p>I expect this matter to be handled wiotrh great urgency as I am a Premier vodacom customer and this service is unacceptable.</p>