Overcharging Data
<p>This morning I received notification from my bank that R1331 was debited from my account for Vodacom which is normally R512. According to my profile I still have 1.12gb of data left. My out of data charge is R704. I hardly ever use the device in question and keep track of my data usage. I called Vodacom and they said it will take 16 working days to " investigate" but in the mean time I am out of pocket but still have data and they can not explain to me where this out of bundle charge comes from. </p>
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
31 Jan 2017, 09:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2017, 09:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Feb 2017, 16:34Dear Client
The Advanced Data Team created a credit for the out of bundle data charges. It was approved and is reflecting in the Vodacom account.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2017, 16:34
Official
Dear Client
The Advanced Data Team created a credit for the out of bundle data charges. It was approved and is reflecting in the Vodacom account.
Kind regards
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
02 Feb 2017, 09:27Thank you for your expedience however I do not want my Vodacom account credited I would like the money transferred back into my bank account along with the excess VAT you charged me, for Vodacom to keep that is theft
's update02 Feb 2017, 09:27
Reviewer Update
Thank you for your expedience however I do not want my Vodacom account credited I would like the money transferred back into my bank account along with the excess VAT you charged me, for Vodacom to keep that is theft
's updateReviewer Update
03 Feb 2017, 08:08Thank you for your expedience however I do not want my Vodacom account credited I would like the money transferred back into my bank account along with the excess VAT you charged me, for Vodacom to keep that is theft
's update03 Feb 2017, 08:08
Reviewer Update
Thank you for your expedience however I do not want my Vodacom account credited I would like the money transferred back into my bank account along with the excess VAT you charged me, for Vodacom to keep that is theft