Overcharging clients
<p>I have a big issue with Vodacom. I have my cellphone contract with them for 3 months now. Besides the minor issues that I sorted out myself, I have a issue with my debit order this month. They deducted an amount that was for extra data usage and airtime, but they put a cap on my account so it was impossibe for me to use what they said I did. Im trying to phone them, they just experiencing to high call volumes to answer my call. This is unacceptable. Almost everyone I know has an issue with Vodacom, and I was just saying how their service to me is good. I am so upset about their service now. If anyone is willing to sort this out for me, please give me a call </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
OKAY SO THE AMOUNT OF "OVER USED DATA" WAS CREDITED BACK INTO MY VODACOM ACCOUNT, NOT THAT IS HELP, I WAS NOT WARNED THAT I WILL BE PAYING MORE ON MY ACCOUNT AND DID NOT BUDGET FOR IT, BUT I STILL HAVE NO FEEDBACK ON MY OVER USED MINUTES AMOUNT? HOW LONG CAN IT POSSIBLY TAKE???
OKAY SO THE AMOUNT OF "OVER USED DATA" WAS CREDITED BACK INTO MY VODACOM ACCOUNT, NOT THAT IS HELP, I WAS NOT WARNED THAT I WILL BE PAYING MORE ON MY ACCOUNT AND DID NOT BUDGET FOR IT, BUT I STILL HAVE NO FEEDBACK ON MY OVER USED MINUTES AMOUNT? HOW LONG CAN IT POSSIBLY TAKE???
I AM LOOKING FOR FEEDBACK PLEASE!!
I AM LOOKING FOR FEEDBACK PLEASE!!
????????????????????!!!!!!!!!!!!!!!!!!!!!
????????????????????!!!!!!!!!!!!!!!!!!!!!
