1 reviews | Active since Nov 2016

27 Jan 2017, 10:13

Overcharging clients

<p>I have a big issue with Vodacom. I have my cellphone contract with them for 3 months now. Besides the minor issues that I sorted out myself, I have a issue with my debit order this month. They deducted an amount that was for extra data usage and airtime, but they put a cap on my account so it was impossibe for me to use what they said I did. Im trying to phone them, they just experiencing to high call volumes to answer my call. This is unacceptable. Almost everyone I know has an issue with Vodacom, and I was just saying how their service to me is good. I am so upset about their service now. If anyone is willing to sort this out for me, please give me a call </p>

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Replies (4)
Vodacom
Vodacom's reply27 Jan 2017, 11:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update09 Feb 2017, 09:38
Reviewer Update

OKAY SO THE AMOUNT OF "OVER USED DATA" WAS CREDITED BACK INTO MY VODACOM ACCOUNT, NOT THAT IS HELP, I WAS NOT WARNED THAT I WILL BE PAYING MORE ON MY ACCOUNT AND DID NOT BUDGET FOR IT, BUT I STILL HAVE NO FEEDBACK ON MY OVER USED MINUTES AMOUNT? HOW LONG CAN IT POSSIBLY TAKE???

's update14 Feb 2017, 12:31
Reviewer Update

I AM LOOKING FOR FEEDBACK PLEASE!!

's update17 Feb 2017, 08:30
Reviewer Update

????????????????????!!!!!!!!!!!!!!!!!!!!!