Overcharging by Vodacom on data bundle, without any usual notification
<p>I have been with Vodacom for 20 years<br />Every month I will receive a notification on data bundle running out out my 3 G account, then I phurchase extra once off bundle each month<br />Now I have received my bill, and by surprise, A extra R2000 extra more than usual, on my 3 G account<br />NO USUAL NOTIFICATION via sms, to notify me of data running out<br />I have send a complaint, waiting for response, but by the time I get any response, my account for new month will be again that amount extra</p> <p>I hace to renew my phone & 3G accounts, this month, if this is not resolved, i have to change after 20 years</p> <p>Kind Regards</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As I have logged the complained on Friday 15 July 2016, and received the following ref nr: 1- ********** 9229, the consultant said it takes 48 Hours for a response
As it is now 19 July...and I phoned today to follow up, the new consultant advised it takes up to 16 working days
Now I ask you, NO ONE can advise if there is setting on my account to give any notifications for the following month for data limit
So in my conclusion, it will take pretty much a month for any feedback, as I have not received any response from my complaint, I had to PHONE myself...
And then I will receive another HUGE BILL, after a month, with no notifications on my account, and the whole complaint will recall itself
Can anyone tell me, how does this work, that there is NO response, or any technical detail on my account that shows, I will receive notifications, PLEAS EXPLAIN
Thank you
As I have logged the complained on Friday 15 July 2016, and received the following ref nr: 1- ********** 9229, the consultant said it takes 48 Hours for a response
As it is now 19 July...and I phoned today to follow up, the new consultant advised it takes up to 16 working days
Now I ask you, NO ONE can advise if there is setting on my account to give any notifications for the following month for data limit
So in my conclusion, it will take pretty much a month for any feedback, as I have not received any response from my complaint, I had to PHONE myself...
And then I will receive another HUGE BILL, after a month, with no notifications on my account, and the whole complaint will recall itself
Can anyone tell me, how does this work, that there is NO response, or any technical detail on my account that shows, I will receive notifications, PLEAS EXPLAIN
Thank you