Overcharging and poor service resolving it

<p>I upgraded my contract online in January and noticed the following errors on my provisional February invoice at the time:</p> <p> </p> <p>1. Upgrade admin & Connection fees >> Should be zero as I upgraded online</p> <p>2. Line rental fees for new contract in January >> Should have only app**** from February</p> <p>3. Line rental fees for old contract in February onwards >> Should have ceased in Januray</p> <p>I have spent over 3 hours in total on the phone, plus a trip to Midrand Vodacom World to resolve. Still not resolved.</p> <p> </p> <p>I phoned on 16 January for the first time (Ref: Tatum around 17:20) - was assured it is a Vodacom mistake and will be rectified</p> <p>Then phoned again on 25 January and logged several queries. The only item that was resolved was the new contract line rental item in January</p> <p>Then visited Vodacom World on 17 February to resubmit all queries - this has not even been assigned to someone yet</p> <p>Over 3 hours of phone calls in-between</p> <p> </p> <p>I need this to be resolved before my debit order goes off on 28 February. Terrible service for a mistake by Vodacom.</p> <p> </p>