HM
Hlengiwe M

1 reviews | Active since May 2022

20 May 2022, 12:26

OVERCHARGING and poor assistance.

I had such a bad experience with vodacom, while trying to cancel my father's contact of which it ended last year. They keep on deducting funds from his bank even though he finished paying for the contract LAST YEAR. The person who assisted us was so vile and he was certainly not adhering to our request of CANCELLING THE CONTRACT, till we dropped the call without being assisted per our request.

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Replies (1)
Vodacom
Vodacom's reply20 May 2022, 13:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team