OVERCHARGING AND CANCELLATION OF CALL LOGGED

<p>I had it now with Vodacom. My money is good enough but not the inconvenience they put me through.</p> <p> </p> <p>In February i went to pay my Vodacom account, the person behind the counter at the Tygervalley Branch told me that my account is in arrears [problem 1]. I also couldnt ask her to look up how it is possible, as she dont have access to see more detail, i was advised to contact the accounts of Vodacom. The amount according to her that i'm due, was over R2500. I was highly upset as i made counter payments for this purpose that the payments take too long to take effect.</p> <p> </p> <p>When i contacted Cell u city in Tygervalley, i was told my account is not in arrears. I phoned Vodacom retentions and they also confirmed. I also mentioned that im intrested in a premature upgrade. I was told it was possible. I thought the upgrade was completed. When i phoned Cell u city i was told there was an upgrade done on my account far about my expenditure [problem 2]. When i continued to investigate, i was told it was a system error [problem 3].</p> <p> </p> <p>I asked for my monthly statement, as i didnt receive the statement [problem 4]. I looked at the March statement and saw that i was overcharged [problem 5] for two numbers on my account. One i was overcharged for 2 years and the other i was overcharged for approximately since August 2016.</p> <p> </p> <p>I logged a call for both on 14 March 2017, i was told to wait 14 days to find out what the outcome was. [problem 6] On 28 March i phoned to follow up, i learned that both calls was closed without me being notified of the outcome [problem 7]. I then logged a call to include both overcharging. 11 April 2017 I spoke to Mtetele who promised someone will get back to me [problem 8]. 18 April 2017 I called to follow up what happened, i spoke to a Jimmy and 19th to Patience, who promised a supervisor would call me [problem 9], this never happened.</p> <p> </p> <p>At this stage, i have contacted Vodacom so many times, obtained reference numbers for calls logged and took names but i have been inconvenienced, and credited with no feedback. The mere fact that people can respond by saying its a system error or i am sorry for the inconvenience and you still dont know how this happened and what corrective measures was taken, i feel vodacom must start to take into account the customers cannot save their bad name with apologies. Vodacom must be able to tak responsibility and compensate for their neglectance and poor service.</p> <p> </p> <p>I hope this is not going to take Vodacom 2 years to fix.</p>