overcharging account

<p>Refering to my previous hello peter complaint, i upgraded in March 2017 at CelluCity Canel Walk. The new contract started in April 2017 however i was over charcged with the previous contract handset fee (R 330) on the 30th April 2017.</p> <p>I contacted CelluCity to assist me as the billing amount was not according to our aggreement. Cellucity logged a call with Vodacom with no answer. ****il today) </p> <p>13 May i receiveda email statement from Vodacom giving the next Billing amount for May which was correct but no credit note was issued.</p> <p>On 15 May i phoned CelluCity again and they logged a call again. On the 18th Cellu City rep**** to me saying no responce yet.</p> <p>22 May i phoned the Vodacom call centre to discover the the log was closed but still no credit note.</p> <p>Why was the log closed and why have i not received the credit note for overcharging my account (which is clearly an error on Vodacom not Cellu City?</p> <p>The call centre only say they will reply after 48 hours.</p> <p>I find this unexceptable that Vodacom close a log when it was not resolved.</p> <p>Yesterday 22 May i spoke to 4 call centre agents and only 1 was helpfull.</p> <p>What is going on at Vodacom?</p> <p>This is the second time they give me BAD SERVICE in the spec of 3 Months.</p> <p> </p> <p> </p>