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mR
moe R

1 reviews | Active since Feb 2019

02 Jul 2020, 09:01

Overcharging

*** Waiting for the past 2 weeks for my query to be resolved. You guys are really ridiculous. No sense of urgency whatsoever. Only call me once my query is resolved. You'll quick to disconnect and suspend lines but can never sort queries out when you'll overcharging clients from day 1

0
Replies (5)
Vodacom
Vodacom's reply02 Jul 2020, 11:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
mR
moe R's update02 Jul 2020, 11:45
Reviewer Update
Thats the same response i got 2 weeks ago and I'm still awaiting a call... Why is it i habe to keep calling you guys?
mR
moe R's update10 Jul 2020, 09:29
Reviewer Update
It's been a week already and nobody has contacted me... Is this the type of service you guys offer?...
mR
moe R's update16 Jul 2020, 09:25
Reviewer Update
Today marks 2 weeks... You guys are still billing me yet... There's no conclusion on my account as yet...
mR
moe R's update16 Jul 2020, 09:27
Reviewer Update
In actual fact it's been 3 weeks still no conclusion on my account... Yet I'm still being overcharged with new statements