Overcharging

<p>I am querying the below:</p> <p>1. The data that has been charged on my account as highlighted on the attached report, <br />a. 3 GB MI Promo – R 218, 42 – November 2016<br />b. 1 GB MI Promo – R 21.08 – December 2016<br />c. 1 GB MI Promo – R 130.70 – January 2017</p> <p>I do not understand the above charges, why they have been added on my account. Please forward me the agreement I made with you and reasons, why they have been added these on my account.</p> <p>2. Attachment B is the notification I got via sms, 28 December 2016, notifying me that I have 100 MB left. Please forward me detail as to:<br />a. When did I deplete this 100 MB, for the out of bundle data charges to be charged. In answering this question please also factor in the Once of – 1GB that I loaded.<br />b. When and where was the notice forwarded, advising me that I have depleted the data, that comes as part of the VIP Package that I am on.</p> <p>3. Request for content services to be cancelled from my account. I called in today to have the content charges deleted from my account, please kindly cancel these.</p> <p>4. Ref: 1- ********** 560338</p> <p>I am seriously aggrieved by the overcharging and unexplained expenses on my account. My account is overdrawn as I am still awaiting the refund due to me for the December/Data invoice.<br />My credit record is affected and also incurring bank charges which each day that passes, with the money due not being paid.</p> <p> </p> <p>Service request reference number:1- ********** 560338, is still on a in progress status, SR was logged on 2016-12-29 16:09:40 and the SLA/ due date on it is:2017-01-20 11:43:40. agent created:ME_MORAMIK This means that your dispute should be resolved by the SLA DUE date quoted above, it may be before the set date but should it happen that the SLA due date set passes without any resolution given or advised on, as a subscriber you will need to call in on 082111 ask to be put through to solutions department for further escalation. I have not received any positive feedback regarding this query that was logged on the 29th of December 2016. The only thing that Vodacom has been consistent with is forwarding those annoying escalation messages. </p> <p> </p>