Overcharging

I gave my daughter (who lives 400km from me) written permission to renew my Vodacom contract which she uses, to a UChoose115 with Caller ID only. This would limit my liability to R125 per month.

I was very surprised to see that I am now billed for a UChoose175 and R65 handset premium, for which I did not give permission.

Vodacom refuses to acknowledge that they made a mistake, and makes promises of responding to my complaint, which they do not keep whilst billing me for the contract which I did not give permission to.

I am sure I am not the only one with this problem, and if Vodacom can squeeze an extra R100 out of a million subscribers monthly they can pay themselves big performance bonuses!!