Overcharging

<p>I logged a call with Vodacom's customer care department regarding their double billing me for August subscription fee and received the reference number 1- ********** 8267. I was told that someone would contact me within 48 hours to resolve the query. Nobody contacted me. I then called the Vodacom accounts department directly who informed me that there is nothing they can do on the account but add a note to the call and transfer me to the billing department - the billing departments call centre is offline. </p> <p> </p> <p>I then made it clear that if the incorrect debit order goes off my account at the end of the month I will reverse the debit order as my query is not being attended to. I was then informed that if I do so I will be liable for the reversed debit order fee, my payment history will be affected and my ITC record will be affected - I have been a contract customer with Vodacom since 2004 - and I have not missed a payment or had my account in arrears - yet nobody at Vodacom can understand the issue or assist to resolve it. </p> <p><br />Shocking customer service from Vodacom. </p>