OVERCHARGING !!!

Vodacom Tickets all the way to July 2024. *** *** *** *** ***

I am shocked, that it's a month later since I have been trying to make Vodacom understand how an UPGRADE works, and then they STILL phone me, expecting me to pay for my NEW contract, as WELL as the contract that was supposed to be cancelled as I UPGRADED. I am going to try and to this slowly for Vodacom now.... 1. I upgraded my LTE VODACOM number, to FIBRE in January 2025. 2. I phoned Vodacom end of Jan25 and a lady by the name of JADE in Fiber did everything. 3. Fiber was delivered and activated 29 January 2025. LTE WAS UNPLUGGED, AS IT NEVER WORKED IN ANY CASE, if you look at the all the calls I made to complain about it. (Above ticket numbers) 4. During Feb 2025 I received my statement, and I was charged for the LTE and FIBER !!! Since when do you pay for BOTH contracts when you upgrade? 5. After numerous calls (about 10 hours on the phone), and complaints, and being pushed from one department to another, THIS HAS STILL NOT BEEN RESOLVED. 6. I was called several times by Vodacom, including Jane, to say that this will be sorted. 7. Last week I pay my Vodacom bill, EXCLUDING the LTE (as this line was UPGRADED to FIBER). 8. Today I get a call from Vodacom Collections saying my account is in arrears ..... ARE YOU KIDDING ME !!!!!!~ 9. Another 30 minutes on the phone, just to hear, LTE and Fiber are two different departments. I don't care..... !!!!!!!!!!!! 10. Why should the consumer sort out your internal procedures and processes that clearly DOES NOT WORK.

I have a few contracts with Vodacom, with some due for upgrade soon.... With Vodacom..... I THINK NOT !!!!!!!

Please do NOT call me again, to say we are attending to it. Reverse the charge for the LTE !!!!!!!!! If you struggle with this, I am more than willing to come to your offices and SHOW YOU how to do it.