EvNnB
Estelle van Nieuwenhuizen nee Bester
1 reviews | Active since May 2017
16 Jan 2018, 12:43
Overcharging
This is the second time within a year that I have been overcharged. My Bill has bee increased from the contract amount of R187.50 to R258.50, since December 2017. I sent an e-mail last month requesting an explanation , no response. Vodacom must please rectify my January Statement. Charge me R187.50 less the overcharge of R71.00. If they don't want to do that they must just advise me and I will go over to Cell C!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Jan 2018, 13:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2018, 13:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Feb 2018, 08:41Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply01 Feb 2018, 08:41
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
EvNnB
Estelle van Nieuwenhuizen nee Bester's updateReviewer Update
08 Feb 2018, 15:58Why R50.00 and not the R71.00?????
EvNnB
Estelle van Nieuwenhuizen nee Bester's update08 Feb 2018, 15:58
Reviewer Update
Why R50.00 and not the R71.00?????