JD
James D
1 reviews | Active since Oct 2013
16 Aug 2017, 07:13
Overcharging
Since Dec 2016 we have a problem with Vodacom. They have been charging us extra on our account and after countless phone calls and visiting the branch still no joy. we spoke to Edlin Naidoo, Ryal and Lerato at Vodaworld so many times. They keep on promising to call back and to rectify our account but nothing has happened as yet. This month we received our statement and we are overcharged AGAIN!!!!!!!
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Replies (2)
Vodacom's replyOfficial
16 Aug 2017, 07:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2017, 07:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Aug 2017, 09:48Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply16 Aug 2017, 09:48
Official
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,