Overcharges, poor service and failure to resolve and contact clients and respond accordingly

It is almost 10 months since I logged my complaint and query and I have spoken to numerous consultants only to be promised my issue will be resolved. They appear to be *********** and not interested. Issue was they over charged me on my contract and changed my plan and costing me significantly more then what I entered into. They appear to use consultants who fooled me stating I will get more data and minutes at no extra cost and assured me such only to find later it was not the case. Beware of this guys. They quick to take money but can’t credit or resolve. The latest person I’m dealing with is Yetisha who sent me a recon about 1 months ago and I highlighted that the amount she has is certainly not correct. I keep emailing her and even stated I will go to special Media and yet has the cheek to still ignore me. Is this the type of people Vodacom employs ? Or is this the culture of Vodacom ?? All I want is the matter to be resolved and my credit passed as it’s a big amount on 2 of my accounts I have with them. Can someone senior assist in resolving. If this fails, I will give names of other consultants in the past that have failed to resolve as well. There was only a lady team leader that assisted me and understood me and passed my query to yetisja after almost 8 months and if it wasn’t for that team leader, I would not even have got any callback. People Like yetisha and others I dealt with need to wake up and resolve customer issues. Earning a salary means they must do their jobs else giving companies like Vodacom a bad name. I’d anyone willing to assist to resolve this once and for all ??? And please don’t use consultants who mislead customers and then charge them what’s not agreed. And if need assistance to do their job, please then employ the correct people and not just heads who can’t do anything after 10 months. Pathetic.