Overcharged - WASPA
Both phones under Account nr: I***-2 have been switched off due to an apparent non payment for WASPA services used. We have been in contact with Vodacom and WASPA since 10-11-2015 and NO ONE can assist. They say *** used the waspa service and now overcharged with almost R1000. Neither Vodacom nor WASPA wants to take responsibility and assist. After traveling to numerous Vodacom stores, calling the call center and then being put on hold for infinity has brought me to the point of no return!! I want a full trail of how and when the waspa services were used on *** and I want the phones back on asap. This WILL be dealt with today and I will be sure to take to other Social Media platforms. Vodacom and WASPA employees have no idea how to assist and frankly this is getting old now. Contact me immediately on [Email Removed]<br>
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Regards
Consumer Website Team
Best regards,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
