NB
Naomi B

1 reviews | Active since May 2022

24 May 2022, 11:53

Overcharged - Unhappy!!!!!

February 2022 - A Vodacom agent called me to upgrade from a red 2 gig to a red 3 gig. I was paying R 320.87 , he said the upgrade to 3 gig would be +/- R 40 and I agreed. I told him to cancel the extra 100 minute contract @ R 47.83 so that the it could balance out. So my new instalment for the 3 gig is NOW R 410.43 and my 100 min bundle at R 47.83 is still ACTIVE... I called Vodacom 3 times thereafter asking for the cancellation of the 100 minute contract... 24/05/2022 - last attempt - called today - the agent said it was deactivated but i was still being charged then she said i will deactivate today ?? so was it deactivated or not???????? Current instalment - R 536.99 - EXTREMELY UNHAPPY!!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply24 May 2022, 12:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

NB
Naomi B's update26 May 2022, 11:17
Reviewer Update
Hi,
I await an email address from Tracy @ Hello peter so that she can assist me with moving my contract over to my husbands business account.
Vodacom
Vodacom's reply27 May 2022, 10:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been assisted with the migration. We tied calling however could not reach you regarding the business line however you may contact *** or email *** for assistance. 
 Regards Consumer Website Team

Best regards,