1 reviews | Active since Oct 2017
Overcharged, Service Charges
How can Vodacom charge me for a new Package after doing an upgrade, but yet they dont provide me with the Airtime of the said package? The remainder of data and minutes that was left from my previous Package has just been taken away, but not replaced with the new Package that has ALREADY debited on my account. PLEASE SORT THIS OUT VODACOM.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
As per our telephonic communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards
MK
Good day
As per our telephonic communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards
MK