Overcharged once again

<p>Aug would not be the first month that my instant recharge got calculated incorrectly. I have been overcharged with nearly R400 (Recharge general) and I have been quering this with Vodacom since the 4th of Sept via email and telephonically only to get told that it is still under investigation!!!! How long can it take? Surely not over a month. Not even to mention that the additional amount was deducted off my bank account and now I need to wait for the reversal. I had to deactivate my top up function on the 13th of Aug to ensure no further overcharges gets billed to my account which is not ideal since the purpose of this service is to make your life as a Vodacom customers easy!!! I have been a customer with Vodacom for more than 17 years and are deeply dissapointed in the service I have received. I have made numerous calls and sent numerous mails.</p>